100% Credit Card Purchase Protection

100% money back guarantee through the Credit Card purchase protection regulations, even if our Company ceases trading

All credit cards are governed by the UK Consumer Credit Act and the European Consumer Credit Directive which require credit card companies to refund customers for non provision of services.

The credit card processor on our website keeps hold of a large rolling reserve of our money for this purpose. So, if for whatever reason, and in the very unlikely event, we are unable to provide the accommodation you have booked through us, and we are not around for you to claim through our 100% money back guarantee, then you can claim a full refund from your credit card.

USE your Credit Card It provides you protection-

For anything between 100 and 30,000, you are covered

* if the company you bought from has gone out of business;

* if the purchased goods or services are not delivered

Click below to see more information from many sources

Which? Consumer Rights: Can I claim on my credit card when something goes wrong?

Citizens Advice: Extra protection when you buy with a credit card

RBS Bank: Guide to credit cards

European Consumer Centre for Services: Paying with a credit card